To Be a Good Listener, a Manager Should

question 26

Multiple Choice

To be a good listener, a manager should:

• A) interrupt the sender when he or she is being unclear.
• B) avoid looking directly at the sender to keep from embarrassing him or her.
• C) paraphrase what the sender has said.
• D) not ask questions.
• E) repeat exactly what the sender said.

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Definitions:

Collective Bargaining

The negotiation process between employers and a group of employees aimed at agreements to regulate working salaries, working conditions, and other aspects of workers' compensation and rights.

Unilateral Change

Actions taken by an employer to alter terms of employment (such as wages, hours, or duties) without negotiation with the employees or their representatives.

Permissive Items

Items in collective bargaining that can be negotiated, but are not mandatory to include in agreements.

NLRB

The National Labor Relations Board, a federal agency in the United States responsible for enforcing US labor law in relation to collective bargaining and unfair labor practices.