Which of the Following Controls Leads to Standardized Behavior and Standardized

question 75

Multiple Choice

Which of the following controls leads to standardized behavior and standardized work outputs?

• A) Output control
• B) Bureaucratic control
• C) Feedback control
• D) Feedforward control
• E) Clan control

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Definitions:

Customerization

The growing practice of not only customizing a product or service but also personalizing the marketing and overall shopping and buying interaction for each customer.

Online Customer Experience

The total interactions and perceptions a customer has with a brand's online presence, including website navigation, online service, and digital communication.

Commercial Transactions

The act of buying, selling, or exchanging goods or services between businesses or entities.

Customization

The process of modifying products, services, or experiences to meet individual customer needs or preferences, often leading to increased satisfaction.