A Keyword Search in an Electronic Tax Service

question 39

Multiple Choice

A keyword search in an electronic tax service:

• A) Allows the researcher to combine words and phrases to define the search.
• B) Is identical to using the topical index in a paper service.
• C) Is not an efficient way to conduct tax research.
• D) Cannot be restricted to only a part or portion of the data base.

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Definitions:

Quality Benchmarks

Standards or points of reference against which products, services, and processes are measured to gauge their level of excellence.

Strict Conformity

The rigorous adherence to established rules, norms, or standards within a group or society.

Total Quality Management

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs.

Quality Issues

Concerns related to the standards of products or services, indicating defects or limitations in meeting specified criteria.