An Instructor Has Given His Final Exam,and Scores Are Approximately

question 56

Multiple Choice

An instructor has given his final exam,and scores are approximately normally distributed.Nancy scores a 90 and Ronald scores a 75.The characteristics of the distribution are as follows:
= 85,
S² = 36.What is Ronald's T score (for a mean of 50 and a standard deviation of 10) ?

• A)33.3
• B)63.7
• C)52.8
• D)47.2

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Definitions:

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.

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A sales technique where the salesperson asks the prospect a question or series of questions to gauge the prospect's readiness to buy.

Buyer's Readiness

The stages a potential customer goes through before deciding to purchase a product, including awareness, knowledge, liking, preference, conviction, and purchase.