A Review of a Salesperson's Evaluations Shows That the Average

question 54

Multiple Choice

A review of a salesperson's evaluations shows that the average score given, on a 7-point scale, was 4.5 with a variance of 1.0. This indicates that the appraiser may have been adversely affected by:

• A) The central tendency effect
• B) The halo effect
• C) Organizational use influence
• D) Leniency
• E) An interpersonal bias

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Definitions:

Reaction Formation

A defense mechanism where an individual unconsciously replaces unacceptable thoughts or feelings with their opposites.

Pleasure Focus

Orienting attention or actions towards activities or objects that provide a sense of joy, satisfaction, or amusement.

Self-Stimulation

The act of providing stimulation for oneself, often referring to behavior that seeks to activate pleasure centers in the brain.

Coping Mechanisms

Strategies or processes employed by individuals to manage stress, conflict, or uncomfortable emotions in daily life.