When Handling Highly Technical or Engineered Products or When Encountering

question 61

Multiple Choice

When handling highly technical or engineered products or when encountering non-routine problems or prospecting for new accounts, it is important that the sales representative have the ability to:

• A) Be innovative, creative and flexible
• B) Use hard-sell tactics
• C) Rewrite company policies to satisfy customers
• D) Ask his or her role set for their opinions and inputs
• E) Look to a paternalistic sales manager for support

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Definitions:

U.S. Public Diplomacy

Efforts by the United States to engage, inform, and influence foreign publics to advance its interests and policies abroad.

Social Responsibility

The idea that individuals and corporations have a duty to act in the best interests of their environment and society as a whole.

ACE Award

An accolade recognizing achievements in excellence, typically within a specific field or industry, though the specific context can vary.

Expert Power

Expert power arises from possessing specialized knowledge or expertise in a particular area, granting one influence over others.