Bryan Took Over as Manager of a Group of Medical

question 89

Multiple Choice

Bryan took over as manager of a group of medical transcribers about a month ago.While the employees' performance is satisfactory,he has noticed that the group seems to squash any new ideas about how they might do their work more effectively.What should Bryan do to increase tolerance for deviance?

• A) Take steps to increase the cohesion of the group.
• B) Order the group to accept some of the new ideas.
• C) Set up an incentive system for employees' suggestions about changes to procedures.
• D) Create competition between members of the group.
• E) Discipline the group.

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Definitions:

Resources View

A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage.

Technological

Pertaining to technology, involving the application of scientific knowledge for practical purposes, especially in industry.

Physical

Pertaining to material things or objects that can be seen, touched, and occupy space.

Environmental Factors

External elements such as economic, legal, socio-cultural, technological, and political conditions that can influence the operations and success of an organization.