A Bank Allows Its Tellers to Not Only Handle Deposits

question 16

Multiple Choice

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

• A) innovation.
• B) restructuring.
• C) total quality management.
• D) empowerment.
• E) outsourcing.

---

Definitions:

Job Rotation

A human resources strategy where employees rotate between various jobs at the same business to gain experience and skills across different roles and departments.

Cash Register

An electronic or mechanical device used in retail environments to calculate and record sales transactions, and to store cash.

Stock Management

The process of ordering, storing, tracking, and controlling inventory to ensure that a company has the right amount of goods on hand to meet customer demand.

Drugstore Assistant

An individual working in a pharmacy who helps in the dispensing of medication and provides customer service under the supervision of a pharmacist.