When an African-American Feels Singled Out in a Group of White

question 42

Multiple Choice

When an African-American feels singled out in a group of white workers,a conflict management strategy that can be used successfully would be:

• A)Benchmarking
• B)Increasing diversity awareness
• C)Top-down management
• D)Bottom-up management
• E)Changing organizational culture

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Definitions:

Manager

An individual responsible for directing and overseeing the work of others and making strategic decisions for a business or organization.

Company Owned Store

A retail outlet that is directly owned and operated by the brand or company that offers its products or services, as opposed to being franchised.

Adverse Selection

A situation in economics and insurance where a party makes a decision based on information not available to the other party, leading to an imbalanced or unfair agreement.

Salaried Salesman

A sales professional who is compensated with a fixed salary rather than or in addition to commissions based on sales volume.