To Be a Good Listener,a Manager Should

question 108

Multiple Choice

To be a good listener,a manager should:

• A)Interrupt the sender when he is being unclear
• B)Avoid looking directly at the sender to keep from embarrassing him
• C)Paraphrase what the sender has said
• D)Keep questions intended to clarify ambiguity of confusion for another meeting
• E)Repeat exactly what the sender said

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Definitions:

Constructive Feedback

Positive or negative feedback provided in a helpful way with the aim of improving performance or behavior.

Unified Communication

A system that integrates multiple methods of communication, such as email, phone, and video conferencing, into a single interface.

Feedback

Information provided as a response to actions, tasks, or behavior, intended to reinforce positives or identify areas for improvement.

Outcomes

The results or consequences that follow from specific actions, processes, or decisions.