___________ Guide Behavior and Specify What an Employee Should Do

question 19

Multiple Choice

___________ guide behavior and specify what an employee should do when they confront a problem that needs a solution.

• A)Goals
• B)SOPs
• C)Rules
• D)Rules and SOPs,but not goals
• E)Rules,SOPs,and goals

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Definitions:

Representativeness Heuristic

Judging the likelihood of things in terms of how well they seem to represent, or match, particular prototypes; may lead us to ignore other relevant information.

Algorithm

A fixed, step-by-step procedure or set of rules for solving a problem or accomplishing a task.

Concept

A mental grouping of similar objects, events, ideas, or people.

Transport Vehicles

Vehicles designed for the transportation of goods or passengers.