According to TQM Philosophy,the ________,Not the ________,Define What Quality Is

question 53

Multiple Choice

According to TQM philosophy,the ________,not the ________,define what quality is.

• A)Managers;customers
• B)Customers;managers
• C)Employees;managers
• D)Managers;employees
• E)Employees;customers

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Definitions:

Acceptable Behavior

Conduct that is deemed appropriate or within the norms of a particular society, group, or context.

Real Task

A term generally used to describe a task that has practical, real-world importance or impact.

Culture

Culture encompasses the social behavior, norms, knowledge, beliefs, arts, laws, customs, capabilities, and habits of the people in a specific group or society.

Experience

the knowledge or skill acquired by a person through involvement in or exposure to events over time.