After Adopting a TQM Process,Gayle Found Ways to Simplify the Financial

question 16

Multiple Choice

After adopting a TQM process,Gayle found ways to simplify the financial services her company offered which led to:

• A)Less customer satisfaction
• B)Fewer customer complaints
• C)More employee satisfaction
• D)More customer complaints
• E)More employee complaints

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Definitions:

Plural

The form of a term that indicates more than one.

Gastr/o

A prefix used in medical terminology referring to the stomach.

Ultra-

A prefix meaning beyond, excessively, or to an extreme degree, often used in scientific contexts.

Ante-

A prefix meaning before, used in various terms to indicate precedence in time or order.