Total Quality Management (TQM)will Do Little to Improve the Performance

question 7

Multiple Choice

Total Quality Management (TQM) will do little to improve the performance of an organization unless ______ embrace it.

• A)Suppliers
• B)Managers
• C)All employees
• D)Customers
• E)Stockholders

---

Definitions:

Cohesiveness of Workers

The degree to which employees in a group or organization are united and work together towards common goals and interests.

Structural Power

The power that entities or individuals have due to their positions within an organizational, social, or political structure.

Social Movement Unionism

A labor union approach that integrates broader social justice issues into its agenda, aiming to build alliances across different sectors and communities.

Bargaining Leverage

The power or advantage one party has to influence the terms of a negotiation in their favor.