Which of the Following Is NOT a Challenge When Focusing

question 80

Multiple Choice

Which of the following is NOT a challenge when focusing on the customer?

• A)To identify what customers want from the good or service
• B)To identify what the company actually provides
• C)To identify the gap between what customers want and what they actually get
• D)To formulate a plan for closing the quality gap
• E)Identify what the employee contributes

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Definitions:

Society

A group of individuals involved in persistent social interaction, or a large social group sharing the same geographical or virtual territory, typically subject to the same political authority and dominant cultural expectations.

Marketing Campaign

A coordinated series of steps that include the promotion of a product or service through various media and techniques to achieve specific business goals.

Marketing Analytics

The process of assessing, controlling, and examining marketing outcomes to enhance their efficiency and improve investment returns.

Metrics

Quantitative measures used to evaluate, compare, and track performance or production.