What Would Be the Best Advice for a Nurse Caring

question 13

Multiple Choice

What would be the best advice for a nurse caring for patients who have complained about their treating physician?

• A) Verbally agree with them.
• B) Steer the conversation to something else.
• C) Listen carefully and see that the comments reach the physician.
• D) Tell the patient they are wrong.
• E) Ignore the patients' comments.

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Definitions:

Reduce Hostility

Efforts or techniques aimed at decreasing tension and antagonism between parties in a conflict or negotiation.

Facilitative ADR

A form of alternative dispute resolution where a neutral third party helps disputing parties find a mutually acceptable solution.

Difference Splitting

A negotiation method where the parties involved agree to divide the disputed amount or difference equally or in a mutually acceptable manner.

Hard-Line Position

A firm and uncompromising stance taken during negotiations or disputes, where little to no concession is offered.