Developing an Open Line of Communication Can Help the Office

question 4

Multiple Choice

Developing an open line of communication can help the office with malpractice lawsuits. What is not a recommendation to improve communication?

• A) Develop good listening skills and nonverbal communication.
• B) Use a live person to answer phone calls.
• C) Set aside time to answer and return phone calls and emails.
• D) Thoroughly explain illnesses and treatment options.
• E) Avoid statements that could be construed as an admission of fault.

---

Definitions:

Forgetting Occurs

The process where information once learned and stored in the brain is lost or becomes harder to recall over time.

Encoding Failure

A situation in which information does not enter the brain's long-term memory and thus is forgotten.

Long-Term Memory

The phase of memory in which information is stored for extended periods of time, potentially lifelong, beyond the capacity of short-term or working memory.

Motivated Forgetting

Forgetting that occurs when something is so painful or anxiety-laden that remembering it is intolerable.