Developing an Open Line of Communication Can Help the Office

question 4

Multiple Choice

Developing an open line of communication can help the office with malpractice lawsuits. What is not a recommendation to improve communication?

• A) Develop good listening skills and nonverbal communication.
• B) Use a live person to answer phone calls.
• C) Set aside time to answer and return phone calls and emails.
• D) Thoroughly explain illnesses and treatment options.
• E) Avoid statements that could be construed as an admission of fault.

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Definitions:

Competent

Having the necessary ability, knowledge, or skill to do something successfully.

Significant

In statistics, refers to results that are unlikely to occur by chance alone, indicating a meaningful difference or relationship.

Readiness Assessment

An evaluation designed to determine whether individuals or systems are prepared to move forward with a new project, program, or learning.

Learning Disability

A neurological disorder that affects a person's ability to read, write, spell, or do math, despite having at least average intelligence.