The Easy Collection Agency Continues to Call Susan at Work

question 2

Multiple Choice

The Easy Collection Agency continues to call Susan at work to talk to her about her past due account at St. John's Hospital. The Easy Collection Agency is violating which law?

• A) Fair Debt Collection Practices Act
• B) Regulation Z of the Consumer Protection Act
• C) Health Insurance Portability and Accountability Act
• D) Health Collection Act
• E) Statute of Frauds

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Definitions:

Social Phobia

An anxiety disorder characterized by a significant fear of social situations where one can be scrutinized or evaluated by others.

Alienation

The state of experiencing disconnection and isolation from others, oneself, or society, often resulting in feelings of powerlessness or estrangement.

Conditions Of Worth

Carl Rogers's concept referring to the standards set by others that an individual feels they must meet in order to be valued or loved.

Incongruence

A psychological state resulting from a discrepancy between a person's self-image and their actual experience or reality, leading to confusion and interior contradiction.