In a Survey Done by the IMS Institute for Healthcare

question 41

Multiple Choice

In a survey done by the IMS Institute for Healthcare Informatics in 2014, what percentage of Americans increasingly used the Internet as their first source for general and specific information about health care?

• A) 10 - 20 percent
• B) 25 - 35 percent
• C) 40 - 55 percent
• D) 60 - 65 percent
• E) 70 - 75 percent

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Definitions:

Customer's Expectations

The set of assumptions or desires that a customer has regarding the level of service or product quality from a business.

Defamation

The act of damaging someone's reputation by making false and harmful statements.

Abusive Behavior

Actions that intentionally harm or control another person, often manifesting as physical, emotional, or psychological abuse.

Release from Liability

A legal document that absolves one party from responsibility for any injuries or damages suffered by another party.