The Manager of the Customer Service Division of a Major

question 17

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder over the past 12 months are satisfied with their products.If there are 4 different brands of videocassette recorders made by the company,the best sampling strategy would be to use a:

• A)simple random sample.
• B)stratified random sample.
• C)cluster sample.
• D)self-selected sample.

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