Classified Department Phone Calls

question 89

Short Answer

Classified Department Phone Calls
A classified department receives an average of 10 telephone calls each afternoon between 2 and 4 P.M.The calls occur randomly and independently of one another. ​ ​
-{Classified Department Phone Calls Narrative} Find the probability that the department will receive 13 calls between 2 and 4 P.M.on a particular afternoon.

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Definitions:

Service Time Distribution

A statistical measure of the variation in time it takes to provide a service to customers, often used in queuing theory to model and improve business processes.

Arrival Rate Distribution

In queuing theory, it is the probability distribution of the frequency at which entities arrive at a system to receive service.

Number of Phases

The distinct stages through which a process, project, or phenomenon passes.

Number of Channels

Refers to the methods or pathways through which a product or service is distributed from the manufacturer or provider to the consumer.