Phone Orders the L.L.Bean Catalog Department That Receives the Majority of Majority

question 37

Essay

Phone Orders
The L.L.Bean catalog department that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product.The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes.
-{Phone Orders Narrative} What proportion of callers are put on hold longer than 3 minutes?

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Definitions:

Prelinguistic Communication

Early forms of communication exhibited by infants before they develop the ability to use language.

Cognition

The knowledge, beliefs, thoughts and ideas that people have about themselves and their environment. May also refer to mental processes through which knowledge is acquired, including perception, memory and thinking.

Illocution

The intended significance behind an utterance, such as commanding, questioning, or declaring, which conveys the speaker's intention.

Verbal Output

The production and expression of words, either spoken or written, as a means of communication.