Phone Orders the L.L.Bean Catalog Department That Receives the Majority of Majority

question 98

Essay

Phone Orders
The L.L.Bean catalog department that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product.The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes.
-{Phone Orders Narrative} Find the waiting time at which only 10% of the customers will continue to hold.

---

Definitions:

Postindustrial Revolution

A phase of societal development marked by a shift from manufacturing-based economies to service-oriented, information-based economies.

Primary Sector

The part of the economy that involves the extraction of raw materials from the environment, such as agriculture, fishing, and mining.

Economy

The comprehensive system of production, distribution, and consumption of goods and services within a society.

Organic Farm

A farming system that utilizes natural processes and inputs for crop and livestock production, avoiding synthetic chemicals and genetically modified organisms.