BusCorp Wants to Introduce a New Procedure for Processing Customer

question 88

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A) Communication
• B) Learning
• C) Stress management
• D) Negotiation

---

Definitions:

Memorandums

Also known as memos, they are brief written messages used within an organization to communicate policies, procedures, or official business among employees.

External Audiences

Groups or individuals outside of an organization who are interested in or affected by its activities and communications.

Routine Requests

These are standard or regular inquiries or applications for information, services, or actions that follow established procedures.

Inductively Written

A writing approach that begins with specific observations or data and moves towards general conclusions.