BusCorp Wants to Introduce a New Procedure for Processing Customer

question 88

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A) Communication
• B) Learning
• C) Stress management
• D) Negotiation

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Definitions:

Marginal Utility

The change in total satisfaction received from consuming one additional unit of a good or service.

Potato Chips

A thin slice of potato that has been deep fried, baked, or otherwise cooked until crunchy, often served as a snack.

Cola

A sweetened carbonated soft drink, usually flavored with a specific type of syrup and often caffeinated.

Marginal Utility

A term in economics referring to the additional satisfaction or utility that a person receives from consuming one more unit of a good or service.