Two Team Members Who Disagree Over Their Work Schedule Approach

question 66

Multiple Choice

Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,the team leader should:

• A) Help the employees to resolve their own conflict,with the team leader serving as a mediator to help them to clarify their differences and common interests in the dispute
• B) Ask the employees to determine the information the team leader should receive,then make the decision based only on that information
• C) Tell each employee to present a solution,then the team leader would randomly choose one of them
• D) Select the best schedule with the information that the team leader decides to request from the employees

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Definitions:

Cognitive Changes

Refers to alterations in mental processes such as perception, memory, and reasoning that occur over time due to aging, development, or neurological conditions.

Processing Speed

The rate at which an individual can perceive, understand, and respond to information or stimuli.

Rehearsal

A strategy for remembering that usually involves continuing to actively process to-be-remembered material, like repeating it to oneself.

Working Memory

The part of the cognitive machinery that holds information one is actively thinking about at the moment; also referred to as short-term memory.