A Major Engineering Firm Has Introduced Virtual Teams Around the Globe

question 21

Essay

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximise communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

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Definitions:

Bankruptcy

A legal proceeding involving a person or business that is unable to repay outstanding debts, leading to the liquidation or reorganization of assets under the law.

Operating Cash Flows

This represents the cash generated from a company's normal business operations, highlighting the company's ability to generate sufficient revenue to maintain and grow its operations.

Receivables

Money owed to a company by its customers or other parties for goods and services provided on credit.

Inventories

Assets held for sale in the ordinary course of business, in the process of production for such sale, or in the form of materials or supplies to be consumed in the production process or in the rendering of services.