A Supervisor Receives Regular Information About a Sales Employee's Performance

question 11

Essay

A supervisor receives regular information about a sales employee's performance (e.g.sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work.The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative.Moreover, the supervisor is relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

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Definitions:

Social Decentering

Cognitive process in which we take into account another person’s thoughts, feelings, values, background, and perspective.

Information Overload

is a condition where an individual is exposed to more information than they can process, leading to overwhelm or decision-making difficulties.

Social Decentering

The ability to step outside oneself and view the world from the perspective of others, understanding their thoughts and feelings.

Emotional Intelligence

The ability to recognize, understand, manage, and reason with emotions in oneself and others.