Often Leaders Will Need to Find Ways to Resolve a Problem

question 19

Multiple Choice

Often leaders will need to find ways to resolve a problem if bureaucratic rules are invoked by followers. If this is the case, then the followers will have successfully used _____ power to influence their leader.

• A)legitimate
• B)coercive
• C)referent
• D)reward

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Definitions:

Feedback Control

A process where outputs are monitored and used to make adjustments to inputs or processes to achieve desired outcomes.

Quality

The degree to which a product or service meets or exceeds customer expectations.

Variety

The presence of multiple different elements or options within a certain context, providing a range of choices.

Reactive Controls

Management techniques that respond to problems or situations as they arise rather than anticipating them and acting in advance.