Improving Interpersonal, Oral-Communication and Written-Communication Skills Are a Part of Leadership

question 27

Multiple Choice

Improving interpersonal, oral-communication and written-communication skills are a part of leadership training programs for

• A)mid-level managers.
• B)first-level supervisors.
• C)colleges or universities.
• D)maintenance personnel.

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Definitions:

Persuasive Claims

Arguments or statements designed to convince or influence an audience to adopt a particular opinion, idea, or course of action.

Central Selling Point

is the unique feature or benefit of a product or service that is emphasized to differentiate it from competitors and appeal to consumers.

Outstanding Feature

A distinctive or prominent attribute or aspect of something that sets it apart from similar items.

Central Selling Point

The main feature or advantage of a product or service that is emphasized in marketing efforts to attract and convince customers.