Individuality and Interactivity Are Important Capabilities That Marketers Derive from Internet

question 56

Multiple Choice

Individuality and interactivity are important capabilities that marketers derive from Internet technology, and important building blocks for buyer-seller relationships. Companies should empower customers to (1) influence the timing and extent of the buyer-seller interaction and (2) __________, the information they receive, and in some cases, the prices they pay.

• A)demand product quality and timely service
• B)shop confidently without fear of identity theft
• C)speed up the click-through process
• D)have a say in the kind of products and services they buy
• E)comparison shop with the prices of competitors alongside those of the firm

Develop skills to handle and respond to negative feedback and criticism constructively.

Comprehend the impact of negative situations on leadership and organizational reputation.

Master the techniques of minimizing the potential negative impacts of organizational news.

Differentiate between direct and indirect communication strategies in sensitive situations.