Which of the Following Statements Should a Salesperson Use to Simply

question 96

Multiple Choice

Which of the following statements should a salesperson use to simply accept the objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes, you're right, it is lighter. Customers haven't mentioned that as a problem - why do you think it might be?"
• C)"That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying, …."

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Definitions:

Reciprocally Related

Being mutually influencing or having a two-way relationship where both parties have an effect on each other.

Attribution Theory

A psychological theory that explains how individuals pinpoint the causes of their own and others' behavior.

Internal

Relating to or occurring within an organization or entity.

External

Concerning or located outside of something; relating to or coming from outside an individual or organization.