Which of the Following Statements Should a Salesperson Use to Acknowledge

question 69

Multiple Choice

Which of the following statements should a salesperson use to acknowledge and convert the prospect's objection into a reason for buying?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes,you're right,it is lighter,but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life,but that really hasn't been a problem.It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying…."

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Definitions:

Product Development Teams

Teams charged with moving from market requirements for a product to achieving product success.

Concurrent Engineering

Use of participating teams in design and engineering activities.

Design Activities

Tasks involved in conceiving, specifying, and creating a design for a product, system, or structure, including research, development, prototyping, and testing.

Concurrent Engineering

A systematic approach to integrated product development that emphasizes the parallelisation of tasks and early consideration of every aspect of the product life cycle.