In a Sales Presentation, You Respond to a Customer's Issue

question 46

Multiple Choice

In a sales presentation, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

• A)postpone
• B)denial
• C)agree and neutralize
• D)ignore
• E)convert

---

Definitions:

Alternative Hypotheses

In statistical hypothesis testing, the hypothesis that proposes a difference or effect, contrasting the null hypothesis.

Paranormal Researcher

A person who investigates phenomena that cannot be explained by known scientific laws.

UFO

Unidentified Flying Object, often associated with claims of visitation by extraterrestrial life or military secrets.

Null Hypotheses

A hypothesis that suggests there is no statistical significance in a set of given observations.