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-Figure 12-9 above indicates that supply chain managers must balance total logistics cost factors against customer service factors. The four customer service factors (W, X, Y, and Z) include all of the following EXCEPT:
Income Statement
A financial statement that shows a company's revenues, expenses, and profits over a specific period of time.
Economic Performance
A measurement of how well an economy, sector, or company is performing in terms of income, output, and growth.
Stockholders' Equity
The portion of a company's assets that belongs to the shareholders, calculated as the difference between total assets and liabilities.
Common Stock
A form of corporate equity ownership, a type of security that represents ownership of a portion of a company.
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