Developing,pricing,promoting,and Delivering Services Are Challenging Because the Quality of the Service

question 211

Multiple Choice

Developing,pricing,promoting,and delivering services are challenging because the quality of the service is often inconsistent.Organizations attempt to reduce this inconsistency by

• A)paying higher incentives to employees to encourage satisfactory performance.
• B)reducing incentives available to employees because of poor performance.
• C)reducing the customer contact points in the service delivery process.
• D)providing standardization and training.
• E)exercising better hiring practices.

Differentiate between various forms of memory based on personal experiences and general knowledge.

Understand the concept of flashbulb memories and how significant events impact memory vividness.

Recognize the serial position effect (primacy and recency effects) in memory recall.

Identify factors influencing the accuracy of eyewitness testimony and the occurrence of false memories.

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Definitions:

Membranous Labyrinth

A complex system of fluid-filled tubes and sacs found within the inner ear, crucial for balance and hearing.

Semicircular Canals

The passages in the vertebrate inner ear containing structures that control the sense of equilibrium (balance).

Endolymph

The fluid of the membranous labyrinth and cochlear duct of the ear.

Sensory Receptors

Specialized cells or proteins in organisms that detect and respond to external stimuli, transmitting sensory information to the nervous system.