In a Gap Analysis, a Person Can Establish Expectations for a Service

question 84

Multiple Choice

In a gap analysis, a person can establish expectations for a service he or she has not yet experienced through word-of-mouth communications, personal needs, past experiences, and promotional activities. However, the actual experiences are determined by

• A)the way the organization delivers its service.
• B)the positive reinforcement from friends, family, and peers, after the service was provided.
• C)repeat encounters with the same service provider.
• D)psychological feelings of well-being.
• E)a formal post-purchase evaluation or questionnaire

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Definitions:

X-rayed

Involves exposing something to X-rays, which are a form of electromagnetic radiation, often used in medical imaging to view inside the body without invasive surgery.

Breech Deliveries

Childbirth instances in which the baby is positioned to be born buttocks or feet first as opposed to the normal head-first position, often requiring specialized delivery techniques.

Labor Coach

An individual, often a trained professional, who provides support and guidance to a woman during childbirth.

Brazelton Neonatal Behavioral Assessment Scale

A tool used to measure newborns' neurological development, behavioral responses, and reflexes shortly after birth.