Which of the Following Are Key Dimensions of Service Quality

question 324

Multiple Choice

Which of the following are key dimensions of service quality that might be used to perform a gap analysis for airline travel?

• A)gap analysis, intangibility, and reliability
• B)respect, diligence, and honesty
• C)honesty, intangibility, and diligence
• D)alacrity, fairness, and product knowledge
• E)reliability, tangibility, and responsiveness

Comprehend the significance of personal values within the context of applied social psychology.

Understand what is meant by level of analysis in social psychology and identify the different levels at which interventions may be directed.

Identify and describe the major roles of an applied social psychologist.

Understand the stages and components of the scientific process as applied in social psychology.

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Definitions:

Normally Distributed

Describes a statistical distribution that is symmetric around the mean, showing that data near the mean are more frequent in occurrence.

F-distribution

A probability distribution used in analysis of variance (ANOVA), depicting ratios of variances to assess the significance of group differences.

Kruskal-Wallis Test

A nonparametric method for testing whether samples originate from the same distribution, used when the assumptions of the ANOVA are not met.

Critical Value

A point on the scale of a statistical distribution that is used to determine the boundary for rejecting the null hypothesis in hypothesis testing.