Toyota Had Some Difficulty Recovering from a Recall Crisis Several

question 151

Multiple Choice

Toyota had some difficulty recovering from a recall crisis several years ago when it was forced to recall about 6 million vehicles due to variety of problems, most notably one with the accelerator pedal. To "polish" its brand, it implemented stricter __________ goals to improve the safety and reliability of its vehicles.

• A)profit
• B)sales revenue
• C)customer satisfaction
• D)quality
• E)employee welfare

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Definitions:

Internal Control

Mechanisms or procedures implemented by a company to ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.

Hot Stove Rule

A principle in management and discipline that suggests consequences should be immediate, consistent, impersonal, and close to the action of misconduct, akin to touching a hot stove.

Progressive Discipline

The process of tying reprimands to the severity and frequency of misbehaviour.