In Providing Impetus,the Manager

question 22

Multiple Choice

In providing impetus,the manager

• A) invents a solution that he or she thinks will meet both parties' needs,and usually enforces that solution on both parties.
• B) passively listens to what each side chooses to tell him or her,and then makes a decision (tells the parties how to solve the conflict)based exclusively on the presentations.
• C) tries to make a quick diagnosis of what the conflict is about and then tells the parties that if they don't find a solution,he or she will impose one on them.
• D) combines arbitration and mediation to arrive at a solution acceptable to all parties.
• E) None of the above describes providing impetus.

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Definitions:

Perpetual Inventory System

An accounting method that continuously updates inventory records for every purchase and sale.

Credit Memo

A document issued by a seller to a buyer, reducing the amount that the buyer owes due to a return or refund.

Credit for Returns

A reduction in sales revenue that occurs when customers return previously purchased products.

Discount Period

The timeframe during which a discount is available or the period between the receipt of a bill and its payment due date when a discount may be taken.