When Formal Channels of Communication Break Down,negotiators Are Permitted to Finding

question 65

Multiple Choice

When formal channels of communication break down,negotiators are permitted to finding alternatives and can use which of the following?

• A) conversations over coffee breaks
• B) separate meetings between chief negotiators outside of the formal sessions
• C) off-the-record contacts between key subordinates
• D) all of the above
• E) none of the above

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Definitions:

Arbitration

A form of dispute resolution where an impartial third party, the arbitrator, makes a decision to resolve a disagreement between parties.

Process Control

The practice of monitoring and adjusting a process to ensure that it operates at its optimal performance level, often used in manufacturing and production.

Mediator

An impartial third party who facilitates a negotiation or conflict resolution process between disputing parties.

Arbitrate

To officially settle a dispute or disagreement between two parties by making a decision as an impartial third party.