Which of the Following Is Not a Step in a Typical

question 23

Multiple Choice

Which of the following is not a step in a typical grievance handling procedure?

• A) Employee (and union steward)discusses problem with supervisor.
• B) Written grievance is submitted to manager.
• C) Union appeals grievance to top management.
• D) Management conveys verbal response to written grievance.
• E) Union decides whether to refer unresolved grievance to arbitration.

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Definitions:

Conditioned Responding

A learning process in which an individual develops a response to a previously neutral stimulus by associating it with another stimulus that already elicits a response.

Stimulus Discrimination

The ability to distinguish between different stimuli, responding only to the specific stimulus that is conditioned.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with an unconditioned stimulus, eventually comes to trigger a conditioned response.

Spontaneous Recovery

The reappearance of a previously extinguished conditioned response after a period of no exposure to the conditioned stimulus.