A Plan for Managing the Behaviour of Employees Through a Formal

question 51

Multiple Choice

A plan for managing the behaviour of employees through a formal system of feedback and reinforcement refers to:

• A) behaviourally anchored rating scale (BARS).
• B) behavioural observation scale (BOS).
• C) critical incidents.
• D) organizational behaviour modification (OBM).
• E) management by objectives (MBO).

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Definitions:

Collective Efficacy

The shared belief of a group in its joint ability to organize and execute the actions required to achieve specific goals.

Language Skills Training

Education or training programs focused on improving an individual's ability in a particular language, covering areas such as speaking, understanding, reading, and writing.

Role Specialization

The process of assigning specific tasks to individuals or groups based on their skills or expertise.

White-Collar And Blue-Collar

White-collar workers typically perform job duties in an office setting and often involve mental or clerical work, while blue-collar workers usually engage in manual labor or skilled trades.