Comparing Salespeople on the Basis on How Many Calls They

question 56

Multiple Choice

Comparing salespeople on the basis on how many calls they make to customers could be a(n) _______________ measure because making a lot of calls does not necessarily improve sales or customer satisfaction.

• A) unreliable
• B) deficient
• C) contaminated
• D) valid
• E) unacceptable

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Definitions:

Behaviour

This encompasses the actions or reactions of an individual or group, often in response to their environment or stimuli.

Performance

The act of carrying out a task or function, often evaluated against known standards or objectives.

Social Responsibility Audit

A measure of an organization's performance in various areas of social responsibility.

Systematic Assessment

An organized evaluation process to systematically analyze and review something in detail.