A Plan for Managing the Behaviour of Employees Through a Formal

question 51

Multiple Choice

A plan for managing the behaviour of employees through a formal system of feedback and reinforcement refers to:

• A) behaviourally anchored rating scale (BARS).
• B) behavioural observation scale (BOS).
• C) critical incidents.
• D) organizational behaviour modification (OBM).
• E) management by objectives (MBO).

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Definitions:

Vulnerable

The state of being open to harm, damage, or illness, either physically or emotionally.

Illness

A condition of poor health perceived or felt by an individual, often characterized by the presence of disease or impairment.

General Adaptation Syndrome

A three-phase process (alarm, resistance, exhaustion) that describes the body's short-term and long-term reactions to stress.

Severe Cold

An intense or acute condition of the common cold, characterized by symptoms such as fever, cough, congestion, and body aches.