High-Performance Work Systems Yield All but One of the Following

question 49

Multiple Choice

High-performance work systems yield all but one of the following.Identify the exception.

• A) High product quality
• B) Higher employee turnover
• C) Higher productivity
• D) Higher profits
• E) Satisfied customers

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Definitions:

Effectiveness

The degree to which something achieves its intended outcome or works well in a given context.

Customer Complaint

A formal expression of dissatisfaction made by a customer regarding a product or service.

Opportunity

A set of circumstances that makes it possible to do something or for something to happen.

External Customers

Individuals or entities that purchase goods or services from a business but are not part of the organization.