Examlex
List and describe the impact of the 4 common customer concerns.
Physiological Component
The aspect of an emotional or psychological state that is related to physical changes in the body.
Emotional Experience
A complex state of feeling resulting in physical and psychological changes that influence thought and behavior.
Behavioural Component
Refers to the actions or reactions of an individual in response to external or internal stimuli.
Achievement Motivation
The drive or desire to accomplish goals, excel, and attain success as defined by the individual or society.
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