There Is Strong Evidence That Attention to Internal Service Quality

question 112

Multiple Choice

There is strong evidence that attention to internal service quality and to employee satisfaction, productivity and retention results in _______.

• A) Happy employees but less than satisfied customers
• B) Stronger value to external customers of a service
• C) Employees who are internally focused on their own needs
• D) Increased costs due to high employee expenses
• E) None of the above

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Definitions:

Household Tasks

Refers to the routine chores and duties performed in managing a household, such as cleaning, cooking, and maintenance.

Married Women

Women who are legally united in marriage to a spouse and may be experiencing various social, legal, and emotional implications due to this status.

Gays

Individuals who are sexually attracted to members of the same sex; also used more broadly to refer to the LGBTQ+ community.

Lesbians

Women who are romantically and sexually attracted to other women.