Reliability When Referring to Service Quality Means That _________

question 48

Multiple Choice

Reliability when referring to service quality means that _________.

• A) The service is performed tight the first time and every time
• B) The service is variable and has different outcomes due to employee variation
• C) Each time a service is performed that the customer is asked about their perception of the service quality
• D) The automobile service department should show you the broken parts when they fix your car
• E) None of the above

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Definitions:

Internet

is a global network of interconnected computers that communicate freely and share and exchange information.

Governmental Control

The extent to which a government regulates individuals, businesses, and organizations within its jurisdiction.

Financial Resources

Assets or funds available to an individual, organization, or project for the purpose of fulfilling objectives, covering expenses, or investing.

Raw Materials

Basic materials extracted from the environment or farmed, which are used in the initial stages of the production process.