When One Says That a Firm Is Customer Centric, It

question 103

Multiple Choice

When one says that a firm is customer centric, it implies that the company _________.

• A) Does marketing research on all the market segments and creates ads that focus on individual market segments
• B) Develops products and services that sell well in both large and small markets including some international markets
• C) Places the customer at the center of everything that takes place both inside and outside the firm
• D) Places the employee and the customer at the top of the organization chart
• E) None of the above

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Definitions:

Original Construction

Refers to the initial process and materials used in the creation of a structure or building at the time of its original development.

Pietra Dura

Stonework inlaid with precious and semiprecious stones.

Taj Mahal

An iconic ivory-white marble mausoleum in Agra, India, built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal.

Inlaid Decorative Stonework

The art of creating designs or patterns on objects, especially floors and walls, by setting pieces of stone, marble, or other materials into a surface.